Reach out to us
Our support team at Red Toucan is ready to help with account-related issues, verification, technical concerns or general feedback. You can reach us via live chat for quick answers, or send an email for detailed requests and document uploads. We aim to respond promptly and guide you through deposits, withdrawals, bonus queries and security questions. For partner or affiliate enquiries use the dedicated contacts below.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat 24/7, response via email within 2 business hours |
| General enquiries | [email protected] - account, payments and verification queries handled Mon-Fri |
| Affiliate enquiries | [email protected] - applications and partner support, response in 48 hours |
| Phone | +44 20 3142 6789 - press option 1 for support, option 2 for payments |
| Working hours | Live chat: 24/7 - Email: Mon-Fri, 09:00-18:00 (local time) |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. Please send your message to [email protected] with a clear subject line, your account ID, and up-to-date contact details. Including concise background information and any attachments helps our team process and resolve your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly to all inquiries. Most inquiries are answered within one business day; simple requests via live chat are often resolved immediately. More complex issues, such as verification or payment investigations, may take longer depending on their nature and the documents required. We appreciate your patience and will keep you updated on progress.
Feedback
We welcome your feedback, suggestions, and ideas to help improve the site. Please tell us what you like, what could be better, or any features you’d like to see. Every message is read carefully by our team and used to make changes that improve ease of use, promotions, and support. Your input really helps shape the service.