Red Toucan Casino Terms and Conditions

These terms describe the rules that apply when you use the Red Toucan platform. They set out the relationship between us and our users, covering account duties, eligibility, payments, promotions and how we handle enquiries and disputes. By using the site you agree to comply with these terms and any other rules published on the platform.

Account responsibilities

You are responsible for maintaining a single active account in your own name and for keeping your login details secure. Do not share your password or account access with others. We may suspend or close accounts and withhold funds where we suspect fraud, money-laundering, bonus abuse, collusion, multiple accounts or other breaches of these terms. You must provide accurate personal details and notify us of any changes.

Eligibility requirements

To register you must meet our eligibility rules. The minimum age requirement is 18. Eligibility may be restricted by location or other factors and is determined during registration. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use the platform only for lawful, permitted play. Prohibited activity includes manipulating games, using bots or automated tools, chargeback abuse, providing false documents, attempting to bypass limits and abusing promotional terms. Any misuse may lead to account suspension, loss of winnings and reporting to relevant authorities where required.

General bonus and promotion rules

Promotions are governed by their specific terms in addition to these general rules. Minimum qualifying deposits for welcome offers are £/€20 unless stated otherwise. Wagering requirements, where applicable, are shown on the promotion page - for some welcome packages a x30 wagering requirement and a 7-day playthrough period apply. Bonus funds and free spins are subject to game weightings, maximum bet limits while wagering, excluded games and other restrictions. We may cancel promotions or reclaim bonus balances where we reasonably suspect abuse or breach of promo terms.

Bonus balances and conversion

Bonus balances are separate from real-money balances until wagering requirements are met. Any conversion of bonus funds to withdrawable balance is subject to the promotion’s wagering and eligibility rules.

Deposits and withdrawals

We accept a range of payment methods including cards, e-wallets, bank transfers and selected cryptocurrencies such as BTC, ETH and USDT. Minimum deposits for bonus eligibility are stated on promotion pages. Withdrawals are subject to verification checks and may be limited by weekly and monthly caps. We require identity and address verification before processing withdrawals; this may delay the first payout. Payment providers may apply their own fees.

Dispute resolution

If you have a query or complaint, contact live chat or email [email protected] with full details and supporting documents. We aim to respond and investigate promptly. If we cannot resolve the issue immediately we will explain the steps and any further information required. Where a formal escalation route is available under these terms we will set out the process; other remedies may depend on applicable law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the platform after publication of changes constitutes acceptance of the updated terms. If you do not accept the revised terms you should stop using the platform and contact [email protected].