Privacy & Data Protection

This Privacy Policy explains how we collect, use, store and protect your personal information when you use Red Toucan casino services. We respect your privacy and aim to be clear about what data we hold, why we need it and how you can manage your information. This page covers the main categories of data we process, our practices for safeguarding that data and your options for access and control.

Types of data we collect

We collect information that helps us provide, secure and improve our services. This includes data you give us directly, data generated by your activity on our site and data from technical systems.

Personal data

When you register an account we collect personal details such as your full name, date of birth, email address, phone number and contact address. We also collect identification documents where required for verification, and any other information you provide when contacting support.

Technical data

We automatically gather technical information each time you visit, including device type, operating system, browser, IP address, language settings, and log data about pages viewed and actions taken. This information helps us maintain platform security and optimise performance across devices.

Transactional data

Transactional records include deposit and withdrawal details, payment method identifiers, transaction amounts and timestamps. We use this data to process payments, detect fraud and comply with verification checks. Account activity such as game history and bet records is also retained to support account management and dispute resolution.

Use of information

We use personal and technical data to operate your account, process transactions, perform identity checks, prevent fraud, provide customer support and improve our services. Data may also be used to send operational messages about your account and to respond to legal requests or investigations when necessary.

Data protection practices

We take reasonable measures to protect your information using encryption for data in transit and secure storage practices for data at rest. Access to personal data is restricted to authorised staff and service partners who require that information to perform their duties. While we strive to keep data secure, no method of transmission or storage is completely risk free.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember preferences, analyse site usage and support secure login. You can manage cookie settings via your browser or device. Some features may not work correctly if cookies are disabled.

User rights

You have rights in relation to your personal information, including the right to request access, correction and deletion, and to object to certain processing. Specific rights and remedies may vary depending on the circumstances.

Access, correction and deletion of data

If you want to review, update or delete the personal data we hold about you, please contact our support team. We will verify your request and respond in line with our verification procedures. Certain information may be retained where necessary for operational, legal or security purposes.

Information sharing and third parties

We may share data with payment processors, identity verification services, technical providers and other service partners to provide and secure our services. We only share the data necessary for those services and expect partners to maintain appropriate safeguards. We may also disclose information in response to legal requests or to protect the rights and safety of users and our platform.

Privacy policy updates

We may update this Privacy Policy from time to time. When changes are made we will publish an updated version on the site. Continued use of our services after changes are posted constitutes acceptance of the revised policy.